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Vision strives to understand each client’s challenges and goals through an onsite assessment and proposal process customized to meet their specific needs and budget. We tailor our designs and systems offerings to include options from smaller personalized software up to larger-scale boardroom and telepresence systems.
Vision provides continuous support and maintenance after system completion, ranging from custom maintenance contracts for phone support to a four hours onsite service response. We complete manufacturer direct equipment replacement and upgrades with quick turnaround times. Vision also provides online service ticket and tracking log management tools. Vision has the in-house ability to provide full documentation packages for VTC systems using AutoCAD tools to complete system schematic and manual binders. Vision works with customers to provide a complete operations manual for step by step system instruction. We also provide onsite personnel to provide operational support and complete program level packages.
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Our key service areas include:
T-Mobile - Vision provided site survey, installation, and documentation of a cellular reinforcement solution rolled out to over 700 locations in the United States. The hardware deployed included Cisco routers and store cabling.
SAIC - As a SAIC valued services provider for the ICE Program, Vision provides survey, design, implementation, and documentation services on an on-going basis within the 50 states and Puerto Rico.
W.W. Grainger - For a 410 site rollout, Vision provided comprehensive site survey, installation, and cut-over services for cabling infrastructure, access point and router equipment. We successfully managed over 1500 client visits, delivering on-time for the VOIP engagement.
Federal Deposit Insurance Corporation (FDIC) - Vision provides managed services for 110 FDIC offices nationally for the past six years (including two awards via re-compete) for audio-visual, in-building cellular systems, and structured cabling.
Merrill Lynch - For six years, Vision provided trouble call and resolution services supporting 630 branches in the United States and Puerto Rico, with a contract requiring a four-hour response SLA and intense communications requirements.